Privacy Policy

1. Who we are

LiveHost is operated by LIVEHOST LIMITED, a company registered in England and Wales (company number 17238773), whose registered office is at 4-10 North Road, London, N7 9EY. We are the controller of the personal data described in this policy.

This policy applies to our website, web services, mobile apps and related services (together, the “Service”). Questions and data-protection requests can be sent to legal@livehost.com.

2. Information we collect

The information we collect depends on how you use the Service and may include:

• Account and contact details, such as your name, email address, phone number, password, organisation, role and communication preferences.
• Host profile and application details, such as your date of birth, location, biography, experience, languages, skills, social-media handle, photographs, portfolio material and answers you provide during an application.
• Optional casting details, such as physical characteristics or ethnicity, where you choose to provide them. We ask for your explicit consent where this information is special-category data. You may withdraw that consent and remove the information at any time.
• Booking and business information, including schedules, availability, messages, files, notes, timesheets, fees, invoices, tax details and records about work arranged through the Service.
• Commerce and performance information, such as livestream dates and duration, sales, products, audiences and campaign results supplied by you, your organisation or a service you choose to connect.
• Connected-service information, such as account identifiers, profile information and authorisation details received when you connect a third-party account. The information available to us depends on that service and the permissions you grant.
• Support and correspondence, including messages you send to us, reports and feedback.
• Technical and usage information, including IP address, device and browser type, operating system, app version, time zone, sign-in and security events, pages or features used, and crash or diagnostic information.

Please do not provide special-category information in free-text fields or messages unless it is necessary and we have asked you to do so.

3. Where information comes from

We obtain personal data:

• directly from you when you register, create a profile, communicate or use the Service;
• from the organisation that invites you or manages your account, bookings or work;
• from other users where necessary to arrange and manage bookings;
• from services you ask us to connect to your account; and
• automatically from your device and use of the Service.

4. How and why we use information

Where we need information to enter into or perform a contract, failing to provide it may mean we cannot create your account or provide the relevant feature.

5. Connected services and third-party platforms

You may choose to connect the Service to social-commerce, identity, calendar, communications or ecommerce services. If you do, we process the information and authorisations needed to provide the feature you requested, subject to your settings and the permissions you grant.

You can disconnect a connected service from your account, where that option is available, or by contacting us. You may also be able to revoke access in the third party’s settings. Disconnecting stops future collection through that connection, but does not automatically delete information we have already received where we still have a lawful reason to retain it.

Third-party services operate under their own terms and privacy policies. LiveHost is not affiliated with or endorsed by a third-party platform merely because the Service can work with information from that platform.

6. Who we share information with

We may share personal data with:

• Other authorised users, such as hosts, brands, agencies and team members, where needed to display profiles, arrange bookings, communicate and report on work. Profile visibility depends on your role and workspace settings.
• Service providers that support hosting, storage, content delivery, authentication, email, notifications, analytics, customer support, security and error monitoring. They may process data only to provide services to us and under appropriate contractual safeguards.
• Connected services when you ask us to exchange information with them.
• Professional advisers and authorities where reasonably necessary to obtain advice, protect rights, comply with law or respond to lawful requests.
• A buyer, investor or successor in connection with a proposed or completed financing, reorganisation or sale of all or part of our business, subject to appropriate confidentiality protections.

We do not sell personal data, and we do not share it with third parties for their own behavioural advertising.

7. Cookies and analytics

We use strictly necessary cookies and similar technologies to keep you signed in, remember settings, protect accounts and operate the Service. We may also use analytics to understand feature usage and improve reliability.

Where consent is required, we will not use non-essential cookies or analytics until you agree, and you can change your choice at any time through the controls we provide. We do not use mobile advertising identifiers or show third-party advertising in the app.

8. Mobile app permissions

The mobile app stores sign-in information securely on your device. A feature may request access to notifications, your camera, photo library or calendar when that access is needed—for example, to upload a profile image, receive a booking reminder or add a booking to your calendar.

We ask for device permission at the point of use. You can refuse or withdraw a permission in your device settings, although the related feature may then be unavailable. We do not access your contacts.

9. International transfers

Some recipients may process personal data outside the United Kingdom. Where the destination is not recognised as providing an adequate level of protection, we use safeguards permitted by UK data-protection law, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, and apply additional protections where appropriate. Contact us if you would like more information about the safeguards relevant to your data.

10. How long we keep information

We keep personal data only for as long as reasonably necessary for the purposes described above, including to provide the Service, meet legal and accounting duties, resolve disputes and enforce agreements.

• Active account and profile information is generally kept while your account remains open.
• After account deletion, information is deleted or anonymised within 30 days, except for backups and records we must retain for legal, fraud-prevention, accounting or dispute purposes.
• Transaction, booking and invoicing records may be kept for up to seven years to meet UK tax and accounting requirements.
• Security logs, diagnostics and backups are retained for limited periods appropriate to their purpose and then deleted or overwritten.

When deciding a retention period, we consider the nature and sensitivity of the information, the risk of harm, the purpose of processing and applicable legal requirements.

11. Account deletion

You can request deletion from within the mobile app or by following our account deletion instructions. You may also email legal@livehost.com.

Deletion disables access and removes or anonymises personal data associated with your account, subject to the limited retention described above. Information supplied by or belonging to an organisation may remain in that organisation’s business records where it is not your personal account data.

12. Your rights

Depending on the circumstances, UK data-protection law gives you the right to:

• ask for access to a copy of your personal data;
• ask us to correct inaccurate or incomplete data;
• ask us to erase or restrict the use of your data;
• object to processing based on legitimate interests or for direct marketing;
• receive certain data in a portable format; and
• withdraw consent at any time where processing relies on consent.

To exercise a right, email legal@livehost.com. We may need to verify your identity. We normally respond within one month, although the law permits an extension for complex or numerous requests.

13. Security

We use appropriate technical and organisational safeguards designed to protect personal data, including access controls, encryption in transit, monitoring and backups. No system is completely secure, so please use a strong, unique password and contact us promptly if you believe your account has been compromised.

14. Children

The Service is intended for business users aged 18 or over and is not directed to children. We do not knowingly create accounts for anyone under 18. If you believe a child has provided personal data to us, please contact us so we can investigate and take appropriate action.

15. Complaints, changes and contact

Please contact us first if you have a privacy concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk, or to your local data-protection authority if you are outside the UK.

We may update this policy as the Service or law changes. We will post the revised version here and update the date above. If a change materially affects how we use your data, we will provide an additional notice where appropriate.

Contact: legal@livehost.com or LIVEHOST LIMITED, 4-10 North Road, London, N7 9EY.